For the Ultrastore mobile application. Effective date: November 4, 2025.
These Terms of Service govern your use of the Ultrastore mobile application ("Application", "App") and any purchases or subscriptions you make through it. By using the App, placing an order, or starting a subscription, you agree to these terms in addition to any platform (e.g., App Store/Play Store) terms. Please read this carefully.
Payment Terms
Accepted Payment Methods
- Supported payment methods are displayed at checkout and may include card payments, mobile money, bank transfer, or third-party payment processors.
- Security: We do not store full card details on our servers. Payments are processed securely by PCI-DSS–compliant providers.
Pricing, Currency, and Taxes
- Prices are shown in the currency displayed at checkout. Any applicable taxes, fees, or delivery costs will be calculated and shown before you confirm payment.
- If a pricing error is identified after you place an order, we may contact you to cancel the order or give you the option to proceed at the corrected price.
Order Confirmation and Invoicing
You'll receive an in-app confirmation and/or email upon successful payment. This confirmation serves as your receipt. If you need a tax invoice, contact us using the details below.
Subscriptions and Auto-Renewal (if applicable)
- If you purchase a subscription, it will auto-renew at the end of each billing cycle unless you cancel before renewal.
- Renewal price and period are shown at purchase and may change; we'll notify you of material changes as required by law or platform policies.
- Free trials convert to paid subscriptions unless cancelled before the trial ends.
Failed or Disputed Payments
- We may suspend or terminate access to paid features for failed or overdue payments. We may retry charges using any payment method on file.
- In the event of a chargeback or payment dispute, access to related orders or services may be paused pending resolution.
Delivery of Digital Services/Features
Access to digital items or features (including subscriptions) is typically granted immediately after payment is confirmed. If you experience delays, contact support.
Refunds and Cancellations
These rules apply in addition to any statutory rights and platform-specific refund policies.
Order Cancellation
- You may cancel an order before it is processed or shipped (for physical goods) by contacting support promptly.
- Once an order is shipped or a service is fulfilled, please use the Returns/Refunds process below.
Returns and Refunds (Physical Goods)
- Return Window: Request a return within 7–14 days of delivery (window shown in-app or on your receipt) with proof of purchase.
- Item Condition: Items must be unused, in original packaging, and in resellable condition unless defective or not as described.
- Refund Processing: Upon approval and receipt/inspection of the returned item, refunds are issued to the original payment method; timing depends on your bank or payment provider.
- Shipping Fees: Shipping fees are non-refundable unless the return is due to our error or a defective item.
Digital Goods and Services
Access codes, downloads, and purely digital content are generally non-refundable once delivered or accessed, except where required by law or if they are defective or not as described.
Subscription Cancellation
- You can cancel any time to stop future charges; cancellation takes effect at the end of the current billing period.
- Unless required by law or stated otherwise, partial-period refunds are not provided after a renewal posts.
- If a billing error occurs, contact us for review.
How to Request a Cancellation or Refund
- Use the in-app support/contact option or email us at the address below.
- Include your order ID, item(s), reason, and any photos (if applicable).
- We'll acknowledge your request and provide next steps within a reasonable time.
Abuse and Fraud Prevention
We may decline or limit refunds where we detect abuse, excessive returns, or fraud. This does not affect your legal rights.
Contact Us
If you have any questions about these Terms of Service, Payment Terms, or Refunds and Cancellations, please contact us:
We aim to respond within a reasonable time.
By using the Ultrastore mobile application and making purchases, you acknowledge that you have read and understood these Terms of Service, Payment Terms, and Refund Policy.
Last updated: November 4, 2025
View Privacy Policy →
